REPLACEMENT & REFUND POLICY

At the We Speak Meat Company, we believe that we can deliver great products from the farm that will exceed your wildest dreams, but to manage these we have to also be realistic in the delivery, and what we should do if this goes wrong.

Once your order has been processed and paid, the order can be reversed within 24 hours of placing the orders. Any cancellation thereafter cannot be processed.

We strive to fulfil every order as per your request. Any discrepancies should be reported within 24 hours after you have received your delivery to rancher@wespeakmeat.com

Our products are transported at regulated temperatures to ensure that the products maintain their freshness and integrity. Please make sure that once you have received your box that the products are frozen immediately as we do not take responsibility for the product/s thereafter.

If something does go wrong with your shipping and your meat arrives at your residence damaged or defrosted please note:

THIS IS VERY IMPORTANT

In order for us to file a claim with the shipping carrier we need the following:

• Several pictures of the damaged container if damaged
• Several pictures of the bloodied and defrosted meat
• Picture of the shipping label

Include your order number and email to rancher@wespeakmeat.com If something is wrong with your delivery or the meat is defrosted, we will 100% make it rate if the above instructions were followed.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at rancher@wespeakmeat.com

Click here to see our shipping policy.